- Customer Facing Service
- Маркетология: Услуга, ориентированная на клиента
Универсальный англо-русский словарь. Академик.ру. 2011.
Customer Facing Service
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customer-facing — UK / US adjective business 1) dealing directly with the customers of a business People working in customer facing roles can make or break their company s reputation in an instant. 2) used by the customers of a business The bank redesigned its… … English dictionary
Customer experience — (CX) is the sum of all experiences a customer has with a supplier of goods or services, over the duration of their relationship with that supplier. From awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It… … Wikipedia
Customer service advisor — A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a variety of customer facing occupations, primarily in call centres and stores.… … Wikipedia
Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… … Wikipedia
Facing (retail) — Facing, (also known as blocking, zoning or conditioning), is a common tool in the retail industry to create the look of a perfectly stocked store (even when it is not) by pulling all of the products on a display or shelf to the front, as well as… … Wikipedia
Institute of Customer Service — Infobox Company company name = Institute of Customer Service company company type = foundation = 1996 location = Colchester key people = industry = products = revenue = operating income = net income = num employees = parent = subsid = homepage =… … Wikipedia
Managed service provider — A managed service provider (MSP), is a company that receives income from services, typically on a monthly basis.Recently, a managed service provider is a company that manages information technology (IT) services for other companies via the… … Wikipedia
Dedicated hosting service — Dedicated server redirects here. For information about dedicated servers in multiplayer video gaming, see Game server#Types of game servers. Types of Internet hosting service … Wikipedia
Chief customer officer — A chief customer officer (CCO) is the executive responsible in customer centric companies for the total relationship with an organization’s customers. This position is relatively new addition in the CxO hallway, and was developed to provide a… … Wikipedia
IT service management — (ITSM) is a discipline for managing information technology (IT) systems, philosophically centered on the customer s perspective of IT s contribution to the business. ITSM stands in deliberate contrast to technology centered approaches to IT… … Wikipedia
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